There might be slight differences between the actual product and the pictures as screen resolution and brightness of every device such as mobile phones vary as well as product display imagery. Mild differences in color variation, vibrancy, and brightness should be expected.
[Duvet cover sets, pillowcases, blankets, curtains] Please understand that depending on the size, manual cutting, and sewing measurements, there might be some parts of the design or illustrations in the pattern that may be cut-off, sewn, or slightly placed differently compare to the product images.
Please allow mild measurement errors (- + 2 cm) due to manual cutting and sewing
★ PROCESSING TIME, SHIPPING TIME & FULFILLMENT ★
・Please understand that there is a production time after you made your purchase.
・This production time is the time we spent in printing the design, cutting and sewing your special handmade item.
・Production time takes about 3 - 5 business days.
Might take more depending on the volume and timing of the order.
・Shipping time may vary according to your location but a tracking number will be provided so you can track the package.
・Estimated date of arrival might NOT be accurate due to logistics handling, changes of logistics operation hours due to pandemic, freight delays, customs procedures which varies according to country and timing of the delivery
★ TRACKING THE DELIVERY ★
・Tracking number will be provided after 3 - 5 business days of your order. Please also consider the time zone difference as our headquarter is in Tokyo, Japan.
・We provide the tracking number right after we have successfully shipped your purchased item.
・Please bear in mind that the status of the delivery might not appear immediately on the internet. Please give it a few days and please check again using the tracking website above.
★ SHIPPING POLICY ★
* Shipping origin may vary depending on your location and production partner capacity at the time of your purchase as we have different fulfillment and warehouse partners in the following locations: USA, Europe, China, Japan
* Given that we have different fulfillment locations, please expect that there will be times that items will not be shipped together in one package as they will come from different fulfillment centers.
* We are not responsible for cases of failed deliveries since the tracking number is provided right after we ship the package.
* If you know that your shipping address might be difficult to find, please kindly make sure you indicate the complete address and including your phone number and landmarks in the shipping destination.
* If you use different shipping address such as relay points and pickup centers, please make sure they can receive international packages from different couriers.
* It is not our responsibility to coordinate with your relay points and pickup centers regarding the delivery time.
* Please understand that we bear the cost for shipping but it DOES NOT include custom tax, destination surcharge and other fees that might arise depending on how deliveries are being managed in your locality, which might be billed to you upon receiving the package.
* We are not responsible for the shipping delay. Please understand that this is inevitable and it is something we cannot control. Delays could be caused by lock-downs, limited operation time, and manpower of couriers because of the pandemic, customs, and other unexpected situations.
* In case of failed deliveries, you may need to pick up the package at your local post office.
* In case of failed deliveries and you are not able to pick up the package at your local post office or any place that the delivery maybe held, it is not our responsibility to track and find the package for you. Please contact your local post office.
* To avoid failed deliveries, please check the tracking number provided regularly
★ RETURNS, REFUND & OTHER INQUIRIES ★
If you are not satisfied with your order, please kindly contact us.
・Contact us within: 3 days upon receiving the package
・Ship items back within: 14 days upon receiving the package
・We will be happy to refund your purchase once the item has been returned to us in original state, with wrapper, packaging intact. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
・We will not refund if the product has been already used, washed, or stained.
・Buyer will shoulder the return shipping fee.
・If you have already posted public feedback or product review, you will not be eligible for a refund.